FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

BWA Association Responsible: If the leak is in the water main.  

Home Owner Responsibility: If the leak is anywhere along the Homeowner’s supply line, starting with the saddle (how the supply line is connected to the main) and continuing into the house, the Homeowner will bear the expense of the repair. The majority of the time this is the situation. The leak is either in the supply line entering the home, the curb stop (shut off valve) or in the saddle which provides the attachment of the supply line to the main.

Please retrieve the "Member with a water leak" document by navigating to 'Forms & Reports', 'All Forms & Reports', 'Relevant Documents' then click on the document link.  You may also contact your representative to answer questions and discuss Next Steps.

Check your water line and the surrounding area for possible leaks. Next, contact your Board Member and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Please Send Us a Message requesting our Treasurer to assist in solving your problem.